Ticket Administration

The Tickets feature in Unidy provides a centralized hub for managing all tickets within Unidy. It allows you to search, view, create, edit, and delete tickets, ensuring streamlined workflows and quick access to essential information. Additionally, you can view the Tickets history log in the History section. Tickets always need to be linked to a certain ticket category.

The Ticket interface provides an efficient way to manage all tickets stored in Unidy. You can view all tickets directly in the interface and use the search bar to locate specific ones by entering the ticket ID, title, reference, or the user’s email address.

For a detailed view of a specific ticket, simply click on the ticket ID. If you need to edit or delete a ticket, you can do so by selecting the appropriate icon located on the right-hand side of the ticket entry. Additionally, user profiles can be accessed by clicking on the user’s email address. This interface is designed to streamline ticket management and enhance productivity.

The detailed ticket view allows you to access and edit all ticket information stored in Unidy. However, please be aware that, depending on your integration, any changes made may not be synced to the primary ticket management system.

Relevant data fields and descriptions

The History section displays all activity logs for the selected ticket. You can use the search bar in the top right corner to locate specific logs. For a more streamlined view, entries with no changes can be hidden by selecting the option in the right corner. Clicking on the ticket's title in the left corner will take you back to the detailed ticket view.

Relevant data fields and description

The following chapter contains all relevant use cases, you need to know to work with tickets.

Here you can view, edit, and delete all Ticket categories stored in Unidy. You can search for ticket category by entering the ID or title in the search bar. For a more detailed view on the respective ticket category data, please click on the ticket category ID. You can also directly access the editing mode or delete a Ticket category by clicking on the respective symbol on the right hand side.

Every tickets needs to be linked to a certain ticket category (i.e. home games, VIP, special events etc.). Only admin-authorized users are allowed to create new ticket categories via the Ticket Categories menu link. By clicking on the New button in the upper right corner, the administrator will be directed to a page where they must provide certain information to create a new Ticket category.

Required fields and description

The following chapter contains all relevant use cases, you need to know to work with ticket categories.

Hiding ticket categories or individual tickets can be useful when their primary purpose is background synchronization between systems rather than user-facing functionality. By default, all tickets are visible in the user interface, but you have two options for concealing them:

Additionally, entire ticket categories can be hidden if needed, providing flexibility in managing what is shown to users.

When ticket categories are displayed but the customer has no tickets, a white box appears, informing them about the possibility of connecting tickets. This ensures clarity and guides the customer toward linking their tickets.