Ticket Administration
Learn how to manage your users’ tickets
The Ticket Overview feature in Unidy provides a centralized hub for managing all tickets within Unidy. It allows you to search, view, edit, and delete tickets, ensuring streamlined workflows and quick access to essential information. Additionally, you can view the Tickets history log in the History section.
Ticket overview
The Ticket interface provides an efficient way to manage all tickets stored in Unidy. You can view all tickets directly in the interface and use the search bar to locate specific ones by entering the ticket ID, title, reference, or the user’s email address.
For a detailed view of a specific ticket, simply click on the ticket ID. If you need to edit or delete a ticket, you can do so by selecting the appropriate icon located on the right-hand side of the ticket entry. Additionally, user profiles can be accessed by clicking on the user’s email address. This interface is designed to streamline ticket management and enhance productivity.
Detailed ticket view
The detailed ticket view allows you to access and edit all ticket information stored in Unidy. However, please be aware that, depending on your integration, any changes made may not be synced to the primary ticket management system.
Relevant data fields and descriptions
Attributes marked with a star are mandatory.
Field | Description |
ID | Unique identifier of the ticket in Unidy. It is required to update or delete the ticket via API. |
Reference* | Reference for the external ticket provider. it doesn't have to be unique. |
Title* | Title displayed in the ticket front end |
Text | Description text displayed in the ticket front end |
State* | The status of the ticket:
- active: ticket is valid
- passive: ticket is valid
- inactive: ticket is invalid
Expired tickets are set to inactive automatically based on the Ends at timestamp |
Starts At* | Timestamp when the ticket gets valid / the event starts |
Ends At | Timestamp when the ticket expires / the event ends |
Button CTA URL | URL of the ticket CTA. If left empty, the URL defined in the associated ticket category is set by default. |
Info Banner | Text displayed on a info banner in the ticket front end. Banner won’t be displayed if left empty. |
Metadata | Arbitrary information associated to the ticket. Can contain all the required information that cannot be stored in our standard fields. |
Payment State | States whether the payment was processed successfully
- payed = payment processed successfully
- not payed = payment still not processed successfully |
Price | Price of the ticket |
Currency | Currency of the ticket price. Follows the ISO_4217 standard. If left empty, ticket category currency is valid. |
Seating | Seating description |
User* | User account to the ticket is connected to |
Ticket Category* | Category of the ticket in Unidy |
Wallet Export | Flag for ticket that can be exported as wallet passes in Unidy |
Venue | The location of the ticket event |
Service* | Service that are enabled to access the respective ticket information. If you oAuth app is not associated to the service, you can’t access the ticket information. |
Source | Creation source of the ticket |
Created At | Timestamp of the ticket creation in Unidy |
Update At | Timestamp of the last ticket update in Unidy |
History
The History section displays all activity logs for the selected ticket. You can use the search bar in the top right corner to locate specific logs. For a more streamlined view, entries with no changes can be hidden by selecting the option in the right corner. Clicking on the ticket's title in the left corner will take you back to the detailed ticket view.
Relevant data fields and description
Field | Description |
Property | Ticket data field that was changed |
New Value | Current value of the data field |
Old Value | Value of the data field before the change |
Source | • Service: Change was made by a third party service
• API: Change was made by a third party API
• Admin: Change was made by the administrator |
Author | Party that made the change (if known) |
Update At | Date and time of the change |
How to Guides
The following chapter contains all relevant use cases, you need to know to work with tickets.
How to create a ticket
- Open the Tickets section in Unidy Admin.
- Click on the New button in the top right corner.
- Enter all the relevant information.
- Click on the Create Ticket button at the bottom of the page.
- The ticket is created in Unidy
How to edit a ticket
- Open the Ticket section in Unidy Admin.
- Search for the relevant ticket using the corresponding ID, title, reference or user email address.
- Ensure that this is the ticket you want to edit.
- Click on the pen icon or open the ticket and click on the Edit button in the top right corner.
- Update the respective data fields in the ticket.
- Save changes by clicking on the Update Ticket button at the bottom of the page.
- The ticket is updated in Unidy.
How to delete a ticket
- Open the Ticket section in Unidy Admin.
- Search for the relevant ticket using the corresponding ID, title, reference or user email address.
- Ensure that this is the ticket you want to delete.
- Click on the trash bin icon or open the subscription by clicking on the ID or title and click on the Delete button in the top right corner.
- Confirm the deletion of the ticket.
- The ticket is deleted from Unidy.