Ticket Cockpit – Unidy Documentation

Unidy's ticket cockpit allows you to display, manage, and synchronize event tickets across all integrated services. It provides users with an overview of all their upcoming and past event tickets while also serving as a platform to promote upcoming events.

Displaying Tickets

The ticket cockpit displays your users' tickets organized by their respective ticket categories. In this area, customers can easily view their existing tickets, and access ticket management by clicking on the manage button. Additionally, users can explore other available events they may be interested in. Expired tickets are automatically moved to the respective section.

Ticket Categories vs. Tickets

Ticket categories enable the organization and sorting of the events you provide to users, as well as the overall configuration of tickets within each category. Each ticket is linked to a single ticket category, while one category can include multiple tickets, reflecting a 1:n relationship. Additionally, ticket categories can be configured to appear as advertisements in the cockpit, encouraging users to explore and attend your events.

Depending on the availability of information, each subscriptions displays the following information:

Data field	Description
Title	Name of the event
Description	Additional information on the event
Start Date	Start date and time of the event
End Date	End date and time of the event
Price	Price of the ticket. If the currency field of the ticket is empty, the default currency of the associated ticket category is used. If that one is not set, the price is displayed in euros.
Seating	Seat and/or area allocated to the ticket owner
Venue	Venue the event is held in or at
Button	E.g. Ticketshop The button text and URL are defined either by the ticket's payload or the associated ticket category. If the `button_cta_url` is null, the URL from the ticket category configuration is used.
Banner	Tickets can include a banner to highlight special information, such as instructions to check the mobile app for entry details. The banner text is specified in the `info_banner` attribute of the ticket. If this attribute is empty, the banner will not be displayed.

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Unlimited use cases can be unlocked by using ticket information to sync in the background through API or our plugins. To find out more on how to create, manage, and delete a ticket category, please refer to link. To learn how to create, update, and delete tickets, please refer to link.

State of a ticket

Tickets are displayed according to their state, which can be one of three: active, inactive, or passive. The state determines where and how tickets are displayed.

Active: Ticket is valid and displayed prominently at the top of the page.

Inactive/Passive: Ticket is invalid and displayed within the Expired section below the active tickets.

Tickets are automatically moved to the expired section when they are set to inactive or passive or when the end date has passed. If there is no end date, the status will be changed one day after the start date. Additionally, the ticket state can be changed in the Ticket Administration or via API.